It’s very important to get to know our clients so we understand the needs of their operation and can provide web and mobile solutions, along with reports they can consult. This allows us to support the continuous improvement of their services and/or operation.

Implementing a solution

It’s essential that we’re involved with the client from the very start — carrying out an analysis of their operation and identifying who will be using the tool. This analysis phase goes hand in hand with ongoing communication with our clients, so we can pin down the aspects that should be included in the solution we deliver. Once we have a thorough understanding of the operation, and of how the tools will be used and by whom, we can move on to the design stage.

Design

In the design phase, we run a dynamic presentation that lets the client see the design of their tools and how each component works, giving them a preview of what their new system will look like. During this stage, clients are free to choose which logos to display and which colours the components of their tools should use. Once this is done, we move on to the Development and Implementation phase.

Development and Implementation

“What was once an idea becomes a reality”

During development and implementation, our Implementation team stays in constant contact with Actin’s developers, who are responsible for delivering what was presented at the design stage. This is where “what was once an idea becomes a reality”, as the tools are built to our clients’ exact requirements. Once development and implementation are complete, we move on to releasing the tools to our clients.

Release

Releasing the solution to each client is like bringing to life something they once only dreamed of: tools that are simple to use, that add value to their operation, and that give them control over it.

This is where Actin’s implementation process ends — but we don’t “let go” of the client, because, as I mentioned at the start, supporting the continuous improvement of their services and/or operation matters a great deal to us. That’s why we stay in regular contact with our clients, so we can continue supporting and guiding them — improving the tools we’ve delivered, or building further bespoke solutions.